Automation fails when it traps customers in loops. A strong exei Messenger AI agent recognizes complexity early and passes context forward before frustration builds. I have seen trust evaporate when users had to repeat themselves. Exei structures escalation so the handoff feels seamless. The brand feels attentive, not mechanical. https://medium.com/@aidanbutler110/messenger-ai-agent-because-well-reply-later-doesn-t-work-here-5f3deeedb6c7