"Extending IT service management capabilities past technological know-how services to handle business-centric use conditions; taking care of service demand from customers and supply by way of a typical System, portal, and service catalog; and rushing up innovation and workflow automation by PaaS/small-code growth tooling." - Charles Betz, Forrester Service request https://applying-it-service-manag84704.targetblogs.com/33855548/5-simple-techniques-for-enterprise-service-management